Exchange and Refund Policy

Here at Mon Petit Brésil, we strive to ensure total satisfaction for our customers. If you receive a product that does not meet your expectations, we are here to help. Please review our exchange and refund policy below to understand how we can assist you:

What is my Tracking Code?

• The tracking number is provided via email; if you do not receive it, please contact us.
• NOTE: It is the customer's responsibility to track the tracking code.

My order arrived damaged, missing an item, or with something that is not as expected:

• You must contact us, send images of the incident so our team can analyze and resolve it in the best way, either by resending the products or issuing a refund.

My order is lost:

• Rest assured that if the carrier loses your order more than 10 business days after purchase, we will resend your products or issue a full refund for your order.

Exchanges:

• If you need to exchange an item for another, please contact us within 7 days after receiving the product.
• The item must be in the same condition as it was received, without signs of use or damage.
• The customer is responsible for the shipping costs of the return and the new shipment, unless the reason for the exchange is due to an error on our part (for example, wrong product sent or product damaged during transport).

Refunds:

• If something happens to your product during transport to your home that makes it impossible to consume or if you receive a wrong product that does not match your order, just contact us through our WhatsApp or email to process the refund or reshipment.
• Refunds will be issued to the original payment method used to make the purchase.

I chose Home Delivery and was not at home at the time of delivery, what should I do?

• It is necessary for the customer to track the tracking code to be at home at the time of delivery.
• If the delivery person attempts delivery and is not attended, the carrier will leave the order at the nearest available pickup point to your address; it is the customer's responsibility to pick up the order at the informed location.
• If the order returns to our stock, we will follow the procedure described in the topic “Orders returned to stock”.

Orders Returned to Stock:

• If your order returns to our stock due to not tracking the tracking code and not picking it up at the collection point within the deadline, the customer is responsible for the shipping costs for resending the products + a fee of 5 euros due to the need to reassemble the order for shipment.
• If any product expires during this return process to our stock and reshipment, we are not responsible, and the customer may accept the reshipment as is or the disposal of the product in our stock. (Remember that all product expiration dates are described on the product page and can be checked before making the purchase)
• This only does not apply if the reason for the return is due to an error on our part.
• NOTE: It is the customer's responsibility to track the tracking code; the tracking number is provided via email. If you do not receive it, please contact us.

How to initiate an exchange or refund:

• To initiate an exchange or refund, contact us through our WhatsApp +33 7 67 43 18 25 contact on the website or send an email info@monpetitbresil.com.
• Please provide the order number and details about the reason for the exchange or refund so our team can assist you to resolve it.

Contact us:
If you have any questions about our exchange and refund policy, do not hesitate to contact us by email info@monpetitbresil.com or by Whatsapp +33 7 67 43 18 25.